Contact us
We’re here to help! If you have any questions, need support, or want to learn more about our products and services, please don’t hesitate to reach out.
Our location
Lotus Menjalara Jalan 7a/62a
Bandar Menjalara 52200 KL, Kuala Lumpur, Malaysia
FAQs
Find answers fast—browse our FAQs for help with any topic.
VIP Gadget World is an authorized dealer for TV boxes, specifically the SVI Cloud 10s and 10p, providing top-quality devices with a lifetime warranty and multi-channel access.
The SVI Cloud TV Box is a streaming device that connects to your TV, offering access to 4K and Dolby-supported streaming channels and worldwide programming.
Both models feature zero lag, lifetime warranty, 4K and Dolby support, and exclusive services through VIP Gadget World, including certified warranty and authorized after-sales support.
No additional fees apply; it’s a one-time purchase, and our service includes a lifetime warranty.
The SVI Cloud boxes come preloaded with channels. Subscription services might be required for some premium apps, depending on your preferences.
You can purchase directly through VIP Gadget World, ensuring an original product and authorized warranty.
The SVI Cloud 10s and 10p vary in performance specifications and supported features; contact us for a detailed comparison.
Yes, both models support 4K resolution, providing high-quality viewing experiences.
Yes, the box is designed to function internationally, but specific channel access might vary by location.
Yes, both models offer parental control options to help manage accessible content.
The SVI Cloud TV Box is compatible with any TV that has an HDMI port.
Your purchase includes the TV Box, a remote control, an HDMI cable, and a user manual.
Standard shipping within Malaysia typically takes 3–5 business days.
Currently, we primarily serve Malaysia, but international shipping options can be discussed upon request.
Once your order is processed, we’ll send you a tracking number via email for real-time updates.
Shipping within Malaysia is usually free, while international orders may incur additional charges.
Please contact us immediately if you need to change your delivery address, and we’ll do our best to accommodate.
Contact our support team immediately with details and photos of the damage for a replacement or refund.
We offer 12-hour online support, call assistance, and free installation services in specific areas.
We provide a setup guide, video tutorials, and, if needed, free installation in KL and Selangor areas.
Our support team is ready to assist; call or message us for troubleshooting and guidance.
Updates are typically automatic, but our support team can assist with manual updates if necessary.
Yes, the box can be reset; follow the steps in the manual or contact support for guidance.
The warranty covers any manufacturing defects or hardware failures for the lifetime of your product.
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